I’m a student at Columbia University but not affiliated with GSAPP, do I have access to your equipment?
No. Access to GSAPP equipment and services is limited to matriculated GSAPP students, staff, and faculty.
I’m having a technical problem with my studio computer and/or printer, can you help?
No. The AV office does not service or maintain student computers or printers. Please submit a HELPDESK TICKET
with the GSAPP IT OFFICE
I’m in a GSAPP classroom and I can’t log on to the computer, is there a default login that I can use?
No. In order to use GSAPP computers, you must login with your Columbia uni credentials. Don’t have a Columbia uni? Fill out a COMPUTER ACCOUNT REQUEST FORM
. Still having problems? Try restarting the CPU, this often corrects potential network errors.
I’ve organized a special event at GSAPP. Will you record this event for me?
No but we can train you and lend equipment to you to record the event. Please fill out the EVENT SUPPORT FORM
and we will contact you with details.
I suddenly need a camera/audio recorder/GPS device. Can I check this equipment without a reservation?
No. In some cases, based on availability, we will accept an email or phone call from your professor as a reservation if they state that they did not give you ample lead-time to complete an assignment. This is not a guaranteed exception.
My professor just told me to reserve a laptop/projector for tomorrow and it’s past 7pm. Will you accept my late reservation?
No. In this case, your professor must come in person to retrieve the equipment or contact GSAPP AV directly to request an exception. Students without confirmed reservations will be turned away.
I have a review on a Saturday and the AV office is closed. Can I check out a laptop or projector over the weekend?
No. In this case you should use one of the many GSAPP classrooms with built-in computers and/or projectors.
I need to use a camera/audio recorder for longer than 48 hours. Can I make multiple reservations in order to keep the equipment longer?
No. You may not make sequential reservations for cameras, tripods, audio recorders, lighting kits, or GPS devices. For instance, if you are checking out this equipment on a Monday and returning it on a Wednesday, you may not check it out again until Friday. This ensures equipment availability for all students. In some cases permission from the Dean’s Office may permit you to keep equipment beyond the standard checkout period.