An email will be sent to the student as soon as an error is discovered. Students must visit the shop to deal with problems. Problems cannot be dealt with via email or other form of communication, unless a phone call is made by the OPS employee to the student.
If there is an error due to the OPS, we will reprint the file at no charge to the student. The job will be moved to the front of the queue.
If there is an error due to the student, the student will be charged for the print and the reprint if the job is resubmitted. The resubmitted job will be moved to the end of the queue.