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IT Support & Helpdesk

Executive Director of Information Technology: John Ramahlo

The School has embarked on an ambitious campaign to incorporate state-of-the-art digital technologies in the design curriculum. Since the introduction of the first “paperless” design studios on the seventh floor of Avery in the mid-nine-ties, there has been substantial annual investment and dramatic improvements in the facilities and electronic infrastructure for research, teaching, presentation, computer-aided design, and general computing at the GSAPP. Meanwhile, the general computing resources provided by the University have been upgraded as well and include a variety of e-mail and online services as well as a campus-wide wireless network.

The GSAPP’s groundbreaking “paperless” studio model has evolved as new digi-tal-design environments have been installed, evaluated, and modified in 500 and 600 Avery. As of fall 2002, all students in Avery have immediate access to high-end computing at their individual desks, which also provide space for drafting and model making. There are also computer lab areas within the Historic Preservation and Urban Planning studios as well as a computer classroom in Fayerweather.

A centralized technical and administrative structure has been set up to allow the School to provide a higher level of technical support, standardization of computer hardware and software, and more generous computing resources for all GSAPP students. The result is a very wide selection of professional software packages ranging from AutoCAD and GIS to multimedia and video editing, all avail-able at all times from any one of well over 500 workstations in the School, plus vast central data-storage capacity that is measured in terabytes.

The School’s Audio/Visual Department lends digital projectors, digital-still and video cameras, and laptop computers for student reviews, classes, and special events. The AV team also maintains a growing number of “electronic theater” and digital classroom spaces that are network connected and equipped with PCs and ceiling-mounted projectors. The School has a Digital Output Facility in Fayerweather (100-level) with a variety of large-format color plotters, color laser printers, and 3D output devices.

Helpdesk Submission Form

Use the Helpdesk form to submit computer related problems. 
Computer related problems?

Visit the HelpDesk Submission Form
For Service Alerts visit GSAPP IT on Twitter   !

Computers, Accounts and Printing Information

Download the PDF

Account Activation

In order to access GSAPP resources, all students must activate their GSAPP account (this is seperate from your CU account). Please follow instructions here for activation: Account Activation Instructions.

If you have registered late (after September 3, 2013), you will need to request an account here: Account Request Form. Please note that account creation is dependent on approval by the Admissions Office.


Software Request Form

If you are a member of the faculty and would like to request software to be included on our studio computers, please fill out the following form:

Software Request Form

Please also download the Current Software List for a comprehensive listing of software at the school.

CUIT

Columbia University Information Technology

Visit CUIT's website for free software provided by the University including Symantec Anti-virus: www.columbia.edu/acis/software.

We currently do not provide support for student laptops; however, you can find help at 102 Philosophy Hall which is CUIT's walk-in center or by visiting their website: http://cuit.columbia.edu/

Tutorials

For software tutorials please visit Lynda.

You can also find answers to some of your questions by utilizing the tutorials in the FAQ section of the helpdesk (it will be in the menu at the top when you login to the helpdesk). Please consult the IT Team if you have trouble locating this section of the helpdesk. You can search by keyword (ex. Adobe Photoshop). 

Announcements

We are no longer performing remote shutdowns on the GSAPP computers. The issues with Vray have been resolved. Thanks for your patience. 

What to Expect from GSAPP IT

  • A response to a help request within 1 business day.
  • To receive new information and policy adjustments in a timely manner via our twitter feed: GSAPP IT Service Alerts
  • The ability to contact our IT team with an issue that you feel hasn’t been addressed appropriately.