Frequently Asked Questions
I’m having a technical problem presenting media in a GSAPP classroom, can you help?
Yes! Consult the GSAPP AV Classroom Tutorial. If you are still having trouble, call us at (212) 854-1842 or stop by 203 Fayerweather and we’d be happy to help you.
I’m having a technical problem with my studio computer, can you help?
No. The AV Office does not service or maintain student computers. Please submit a Helpdesk Ticket with the GSAPP IT Department.
I’m in a GSAPP classroom and I can’t log on to the computer, is there a default login that I can use?
No. In order to use any GSAPP computer, you must login with your GSAPP account info. Don’t have a GSAPP account? Fill out a Computer Account Request Form. Still having problems? Try restarting the CPU, this often corrects potential network errors. Still having problems? Call or come see us.
I suddenly need a camera/audio recorder/gps device. Can I check this equipment without a reservation?
No. In some cases, based on availability, we will accept an email or phone call from your professor as a reservation if they state that they did not give you ample lead-time to complete an assignment. This is not a guaranteed exception.
I need to use a camera/audio recorder for longer than 24 hours. Can I make multiple reservations in order to keep the equipment longer?
No. In order to provide fair access to all students, you may not make back-to-back reservations. In some cases permission from the Dean’s Office may permit you to keep equipment beyond the standard checkout period.